섬유

citizen feedback system improves municipal services

  • 출판일1999.03
  • 저자
  • 서지사항
  • 등록일 2016.11.02
  • 조회수 244
lake forest, illinois, has developed a simple and effective service request system that routes citizen service requests in an orderly fashion, improves departmental responsiveness and effectiveness, solicits resident feedback, and can be implemented at minimal cost by any community, large or small. the system provides computerized data for infrastructure tracking, employee evaluations, pinpointing recurring problems, tracking employee response times, and recognizing exceptionally good work provided by individual employees system application results show a dramatic improvement in its effectiveness and productivity, and a 94-percent satisfaction rating of the department by residents
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